Privacy Policy and Marketing Consent Notice

Effective Date: June 17, 2026
Company: Chatswood Development Philippines, Inc.
Website / Social Media Pages: www.chatswoodresidences.com facebook: https://web.facebook.com/chatswoodresidences instagram: chatswoodresidencescebu
Contact Email: info@chatswoodresidences.com
Address: 2F Chatswood Residences, Chatswood Center, Mandaue City, CEBU 6014 Philippines

1. Introduction

Chatswood Development Philippines, Inc. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you inquire about our products or services, visit our website or social media pages, submit a form, communicate with us, join our events or promotions, or otherwise interact with our business.

By providing your personal information to us, submitting an inquiry form, signing up for updates, communicating with our sales or marketing team, or continuing to interact with our business, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will ask for your consent before using your personal information for marketing, advertising, audience creation, or other purposes described below.

2. Personal Information We Collect

We may collect the following information from you:

  1. Contact details, such as your name, mobile number, telephone number, email address, mailing address, social media handle, messaging app account, and company name.

  2. Inquiry and lead information, such as the property, product, service, unit, lease, event, promo, offer, or business opportunity you are interested in.

  3. Communication records, such as messages, emails, calls, chat conversations, form submissions, appointment requests, feedback, and customer support inquiries.

  4. Marketing preferences, such as your consent status, preferred communication channels, interests, and opt-out requests.

  5. Transaction or relationship information, such as reservation details, lease or sales status, visit history, appointment history, payment-related records, and customer relationship management notes.

  6. Digital and technical information, such as IP address, device information, browser type, website activity, cookies, ad identifiers, and analytics data, where applicable.

  7. Social media and advertising interaction data, such as whether you interacted with our ads, pages, posts, lead forms, campaigns, or online promotions.

We do not intentionally collect sensitive personal information unless it is necessary for a specific transaction, required by law, or voluntarily provided by you for a clear purpose.

3. How We Collect Personal Information

We may collect your personal information when you:

  1. Submit an inquiry, contact, booking, reservation, leasing, event, promo, or lead form.

  2. Message, call, email, or chat with us through our website, phone, email, social media pages, messaging apps, or sales channels.

  3. Visit our website, landing pages, physical premises, sales office, events, open house activities, or promotional booths.

  4. Interact with our advertisements, social media pages, online campaigns, or third-party lead generation platforms.

  5. Provide your details to our sales, leasing, customer service, marketing, or business development team.

  6. Participate in surveys, promotions, contests, referrals, events, or other marketing activities.

  7. Allow cookies, pixels, tracking tools, or similar technologies on our website or digital channels.

4. Purposes for Using Your Personal Information

We may use your personal information for the following purposes:

A. Sales, Leasing, and Customer Inquiries

We may use your information to:

  1. Respond to your inquiries.

  2. Contact you about available products, services, units, spaces, offers, pricing, promos, appointments, or site visits.

  3. Process reservations, bookings, applications, leases, contracts, transactions, or service requests.

  4. Follow up with you regarding your interest in our business.

  5. Manage customer relationships and sales opportunities.

  6. Provide customer service, support, and account management.

B. Marketing and Promotional Communications

With your consent where required by law, or where otherwise permitted, we may use your contact details to send you marketing, promotional, and sales communications, including:

  1. Property, leasing, retail, residential, office, event, or service offers.

  2. Announcements, updates, newsletters, promotions, discounts, and invitations.

  3. New product, service, unit, tenant, brand, or business updates.

  4. Surveys, referral programs, customer engagement messages, and promotional campaigns.

  5. Direct messages, calls, SMS, email, messaging app communications, and social media messages.

These communications may be sent through email, SMS, phone call, messaging apps, social media platforms, website chat, or other contact channels you have provided.

You may opt out of marketing communications at any time by following the unsubscribe instructions, replying “STOP” where available, adjusting your communication preferences, or contacting us through the details provided in this Policy.

C. Social Media Audience Creation and Online Advertising

With your consent where required by law, or where otherwise permitted, we may use your personal information for online advertising and social media audience creation. This may include:

  1. Uploading or syncing contact information, such as email addresses or phone numbers, to advertising platforms in hashed or protected form.

  2. Creating custom audiences, matched audiences, remarketing audiences, or similar advertising audiences on platforms such as Facebook, Instagram, Meta, Google, YouTube, TikTok, LinkedIn, or other advertising networks.

  3. Showing you advertisements about our products, services, properties, spaces, promotions, or events.

  4. Creating lookalike, similar, or modeled audiences based on existing customers, leads, or website visitors.

  5. Measuring ad performance, conversions, lead quality, campaign results, and marketing effectiveness.

  6. Excluding existing customers, residents, tenants, or leads from certain advertising campaigns where appropriate.

  7. Retargeting users who visited our website, interacted with our pages, submitted lead forms, or engaged with our ads.

When we use advertising platforms, those platforms may process information according to their own terms and privacy policies. We do not control how those platforms independently process your information after it is provided to or collected by them, except where we have agreed platform-specific terms or settings.

D. Lead Management and Customer Relationship Management

We may use your information for lead management and customer relationship management, including:

  1. Recording, organizing, and tracking inquiries, leads, appointments, sales opportunities, and customer interactions.

  2. Assigning leads to sales, leasing, marketing, or customer service personnel.

  3. Following up with prospects and customers.

  4. Segmenting leads based on interest, location, budget, preferred product or service, inquiry source, or likelihood of conversion.

  5. Measuring sales performance, campaign performance, response time, and conversion rates.

  6. Using CRM, marketing automation, analytics, call tracking, and lead management tools.

  7. Improving our products, services, sales process, customer experience, and marketing strategy.

E. Business Operations, Legal, and Security Purposes

We may also use your information to:

  1. Operate and improve our business, website, sales channels, customer service, and marketing activities.

  2. Maintain accurate records.

  3. Prevent fraud, misuse, unauthorized access, or security incidents.

  4. Comply with legal, regulatory, tax, accounting, audit, and reporting obligations.

  5. Establish, exercise, or defend legal claims.

  6. Respond to lawful requests from courts, regulators, government agencies, or law enforcement authorities.

5. Legal Basis for Processing

We process your personal information based on one or more of the following grounds, as applicable:

  1. Your consent.

  2. The need to take steps at your request before entering into a contract.

  3. The performance of a contract with you.

  4. Compliance with legal or regulatory obligations.

  5. Our legitimate business interests, provided that your rights and freedoms are respected.

  6. Other lawful grounds permitted under applicable data protection laws.

For direct marketing, advertising audience creation, and similar promotional uses, we will obtain consent where required by law or by the policies of the relevant advertising platform.

6. Consent for Marketing, Sales Contact, and Advertising Audiences

By ticking a consent box, submitting a marketing or inquiry form, signing up for updates, or otherwise giving us your permission, you agree that [Company Name] may:

  1. Contact you by email, SMS, phone call, messaging app, social media, or other channels for sales, marketing, promotional, leasing, customer service, and business development purposes.

  2. Use your contact details and inquiry information to manage you as a lead or customer in our CRM and lead management systems.

  3. Use your contact details, online identifiers, and interaction data to create, upload, sync, match, or update advertising audiences on social media and advertising platforms.

  4. Show you targeted, retargeted, personalized, or similar advertising about our products, services, properties, offers, events, and promotions.

  5. Use your information to measure, analyze, and improve our sales, marketing, and advertising campaigns.

You may withdraw your consent at any time. Withdrawal of consent will not affect processing that occurred before your withdrawal, or processing that we are legally permitted or required to continue.

7. Sharing and Disclosure of Personal Information

We may share your personal information with:

  1. Our directors, officers, employees, sales agents, leasing agents, marketing personnel, customer service personnel, and authorized representatives.

  2. Service providers, contractors, consultants, IT providers, CRM providers, cloud storage providers, website developers, payment processors, analytics providers, call and messaging providers, and marketing automation providers.

  3. Advertising and social media platforms, including platforms used for custom audiences, matched audiences, remarketing, ad delivery, ad measurement, lead generation, or campaign optimization.

  4. Professional advisers, such as lawyers, accountants, auditors, tax advisers, and consultants.

  5. Business partners, affiliates, property managers, brokers, agents, and related companies, where relevant to your inquiry or transaction.

  6. Government agencies, regulators, courts, law enforcement authorities, or other parties when required or permitted by law.

  7. A buyer, investor, assignee, or successor in connection with a merger, acquisition, restructuring, financing, sale of assets, or business transfer.

We require our service providers and authorized processors to handle personal information securely and only for authorized purposes.

8. Cookies, Pixels, and Similar Technologies

Our website, landing pages, and online channels may use cookies, pixels, tags, analytics tools, advertising trackers, and similar technologies to:

  1. Operate and improve our website.

  2. Understand visitor behavior and website performance.

  3. Remember preferences.

  4. Measure advertising and campaign results.

  5. Retarget website visitors with relevant ads.

  6. Create advertising audiences or measure conversions.

You may manage cookies through your browser settings or available cookie preference tools. Disabling cookies may affect some website features.

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including sales, marketing, customer relationship management, legal, accounting, tax, audit, and dispute-resolution purposes.

Marketing and lead information may be retained for as long as you remain an active customer, tenant, resident, prospect, subscriber, or lead, unless you request deletion or opt out, subject to our legal rights and obligations.

When personal information is no longer necessary, we will securely delete, anonymize, archive, or restrict access to it, as appropriate.

10. Security Measures

We implement reasonable organizational, technical, and physical security measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These may include access controls, password protection, limited access, staff training, secure storage, system monitoring, and confidentiality obligations.

However, no method of transmission or storage is completely secure. You are responsible for ensuring that the information you provide is accurate and that your own devices and accounts are secure.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  1. Be informed about how we process your personal information.

  2. Access the personal information we hold about you.

  3. Request correction of inaccurate or outdated information.

  4. Object to certain types of processing, including direct marketing.

  5. Withdraw consent where processing is based on consent.

  6. Request deletion, blocking, or removal of personal information where allowed by law.

  7. Request a copy of your personal information in a portable format where applicable.

  8. File a complaint with the appropriate data protection authority.

To exercise your rights, contact us using the details below.

12. Opting Out of Marketing

You may opt out of marketing communications at any time by:

  1. Clicking an unsubscribe link in our emails, where available.

  2. Replying “STOP” or following opt-out instructions in SMS or messaging campaigns, where available.

  3. Contacting us through the email address or contact details below.

  4. Adjusting your ad, cookie, or privacy settings on the relevant social media or advertising platform.

Please note that even if you opt out of marketing, we may still send you non-marketing communications, such as transaction updates, service notices, legal notices, account messages, or responses to your inquiries.

13. Accuracy of Information

You agree to provide accurate, complete, and updated information. If your contact details or other personal information change, please notify us so we can update our records.

14. Third-Party Websites and Platforms

Our website, advertisements, social media pages, emails, or messages may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites or platforms. You should review their privacy policies before providing personal information to them.

15. Cross-Border Transfers

Some of our service providers, systems, advertising platforms, cloud providers, or business partners may process or store personal information outside the Philippines or outside your country of residence. Where this occurs, we will take reasonable steps to ensure that your information is protected in accordance with applicable data protection laws and contractual safeguards.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, marketing practices, technology, or data processing activities. The updated version will be posted on our website or made available through our official channels, with the effective date indicated above.

17. Contact Us

For questions, requests, complaints, opt-outs, consent withdrawals, or privacy concerns, you may contact:

Data Privacy Contact / Data Protection Officer: Attorney Sharmine Ellazar Ruiz
Company: Chatswood Development Philippines, Inc.
Email: info@chatswoodresidences.com
Mobile / Telephone: 09176266784
Address: 2F Chatswood Residences, Chatswood Center, AS Fortuna, Mandaue City CEBU 6014 Philippines

By submitting this form, I agree to be contacted by the company for sales, leasing, customer service, and marketing purposes. I also agree that my information may be used for lead management and for creating or updating advertising audiences on platforms such as Facebook, Instagram, Google, TikTok, LinkedIn, and similar platforms. I may opt out at any time.